Securus Technologies Automates Paper Forms Saving Correctional Staff Time

Correctional institutes still bound to paper forms will welcome a new automated application, launched by Securus Technologies, to automate inmate requests and will save correctional officers up to 65% of their time spent on dealing with paper forms. With self-serve access to forms inmates frequently fill-out, The ConnectUs Inmate Forms and Grievance application will save thousands of dollars in paper supplies and manpower caused by the distribution, routing, collecting, copying, responding and storing of paper documentation.

Securus Technologies is a leader in providing criminal justice technology solutions and holds an A+ Better Business Bureau (BBB) rating, showing the companies commitment to customer service. The release of this new automated forms technology is just one example of the many ways Securus is modernizing penal institutional services. Not only does the new process save on public funds, it also eases the process inmates have in filing grievances, making these institutions safer for both inmate and employee. The application allows for any type of form to be easily created by staff members, then released and made available for inmate use. Changes to forms can easily be made without suffering the inefficiencies of unused and outdated forms inventory.

Taking full advantage of internet technology, Securus Technologies has provided “Video Visitation” technology to allow families to experience virtual visits with inmates on special days, such as birthdays and Christmas, relieving the financial burden of travel for families and also eliminating the extensive ‘visitor check-in’ process which can be difficult for families and friends to experience. This is simply one more example of how this leader in security technologies addresses both sides of the penal system, making full use of available technology which in turn reduces the burdens placed on corrections facility staff.

Improving public safety and modernizing the incarceration experience has led this privately owned corporation to a leadership position in an industry sector that lags in efficient and forward-thinking workflow models.