Nationwide Title Clearing, Inc. – A Story of Success
Nationwide Title Clearing, Inc. is a leading document sourcing and title processing company which is the choice of eight out of ten of the top retail mortgage and banking companies in the United States. Established in 1991, Nationwide has the systems and the experience in providing the most excellent servicing capabilities in the mortgage industry.
Based in Palm Harbor, Florida, with over 570 employees, Nationwide handles it all. They process lien releases and assignments, being the largest in the world in those two categories. They also handle nationwide abstractor service, document retrieval, final document processing, collateral file audits, remediation, lien verification reports, tax status reports, current owner reports, O&E reports, assignment verification Express and many other vital processes.
In the mortgage business, accuracy is everything, but your service has to be timely as well. Nationwide has a 99.8% compliance rate less than a 1% rejection rate. That means they find what they are looking for 99% correctly the first time. Nationwide has access to every county and jurisdictional records repository in the United States. Even records that are still kept in manilla file folders somewhere are on their radar.
Employees are hired from carefully screened sources and once aboard go through a very detailed and intense training program. After they are onboard, they have available over 100 separate advanced modules of training that prepare them for over 50 positions of advancement. Some of these advanced training areas can take months to complete. Usually, nearly three-quarters of the workforce are involved in the advance training.
Five out of the past six years have resulted in Nationwide Title Clearing, Inc. being listed by an independent source as one of the top 100 companies where employees like to work, according to the Tampa Bay Times.
In a recent blog post taken from a talk by John Hillman, CEO shows how the company sets high goals for compliance but takes the pressure off of the employees by having them so well-trained that they embrace the challenge. Even though the standards are set very high, it is important for employees to take care of each so that they always want to come to work, no matter how high the standards become. That makes it more fun to work at Nationwide because everyone is “in on it.”
The compliance ethic is woven into everything that Nationwide does, and everybody is in the know. The employees are good at what they do, and they know it and are proud of their achievements over the years.