Paul Herdsman is co-founder and Chief Operating Officer of NICE Global. This business solutions company was opened in 2014 and is located in Montego Bay, Jamaica. Herdsman was born in Kingston, Jamaica, but resides in Florida. Paul was initially unsure how the company would fair in Jamaica, and in the end because of his hard work and dedication, everything worked well. NICE Global, led by Paul Herdsman focus on employee satisfaction, skills, and professional growth.His primary areas of interest are entrepreneurship, innovation, and technology.
NICE Global is a company who provides assistance to other companies in many forms. They offer customer service outsourcing, technical support, after hours support, cross- selling services, and many more options for their clients in order to help retain more customers, have lower overhead, and boost their revenue. They provide the solution for many company complaints in that many companies have voice automated systems which can be hard to maneuver. With NICE you have an actual person on the other end of the line assisting you.
The company’s success was well thought out to help it succeed. In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives six lessons: create culture, invest in the players, reward employees for performing well, understand everyone’s position, find the best people, solve a problem for clients.
Paul stated some key factors should be in place in order to make it a success. Among those are learn to create a culture: make it a happy productive workplace to avoid the turnover some places experience. When employees are happy they stay, and retention is a big benefit for a company. Next, invest in your players: train them properly and provide them the necessary tools to succeed not only for themselves but the company. Don’t hesitate to reward your employees: use performance indicators to point out success. Refer to This Article to learn more.
Understand everyone’s position: know each department and each player’s role in the company. When you understand everyone’s role it is easier to respect other’s jobs and can create unity. Also a business must find the best people in order to help them succeed. All of these will allow the company to successfully solve their client’s issues, which is a key to providing excellent service and rising to the top of your business.
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